Frequently Asked Questions

Choose category from the left...

How can I order?

Can I order by phone?

How can I pay?

How can I modify my order?

I didn't get what I ordered! What can I do?

I didn't get all the products I ordered! What can I do?

In which cases can I return a product I ordered from you?

What happens in each case I wanna return a product?

Help, I ordered & chose the PayPal payment option and my payment was not completed. Can I change my payment option to Cash On Delivery?

What is Cash on Delivery?

Secure Payments

I want to be updated about all the new products of OtakuStore.gr, what must I do?

My favorite product is out of stock! What happens now?

Why can't I find products from western series and video games in OtakuStore.gr?

What must I know about contact lenses?

Buy Coupons which you can give to your friends as a gift so that they can purchase anything they want from OtakuStore.gr that corresponds to the value of the coupon! It’s a nice idea for birthdays or anniversaries!
How can you do that? Just click on “Coupon” from the main menu!

What is a Coupon?

How can I purchase a Coupon?

How do I receive my Coupon?

How do I redeem a Coupon?

Can I return a Coupon?

Get to know about Otaku Points and how you can benefit from anything you purchase from OtakuStore.gr!

What are Οtaku Points and how can I acquire them?

Where can I see how many Otaku Points I have?

How can I redeem the Otaku Points I have collected?

I made my order two days ago and I can't see Otaku Points in my account. What is going on?

How much are the shipping costs?

How do you pack my order?

Who will deliver my package?

How long does it take for my order to be prepared?

How can I track my order?

I ordered online / via phone, in how many days will my package be delivered?

Can I pickup my order from courier's pick-up point myself?

Can my order be delivered Saturday?

Can my order be delivered at a specific time and day?

What happens if the courier's employee cannot find me?

My package hasn't arrive yet! What can I do?

Do you ship out of Greece?

How much are the shipping costs for shipping out of Greece?

Which postal service do you ship the packages?

Help! I can't login to my account!

How can I change my account info?

I want to change the e-mail in my account!

The prices I see in the e-shop are the same with the prices at the store of OtakuStore.gr?

When can I visit your store?

Can I make purchases directly at the store?

Is every product I see in the e-shop available at the store of OtakuStore.gr?