FREQUENTLY ASKED QUESTIONS
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Help, I ordered & chose the PayPal payment option and my payment was not completed. Can I change my payment option to Cash On Delivery?
What is Cash on Delivery?
Secure Payments
Can I order by phone?
How can I pay?
How can I modify my order?
I didn't get what I ordered! What can I do?
I didn't get all the products I ordered! What can I do?
In which cases can I return a product I ordered from you?
What happens in each case I wanna return a product?
Help, I ordered & chose the PayPal payment option and my payment was not completed. Can I change my payment option to Cash On Delivery?
What is Cash on Delivery?
Secure Payments
Buy Coupons which you can give to your friends as a gift so that they can purchase anything they want from OtakuStore.gr that corresponds to the value of the coupon! It’s a nice idea for birthdays or anniversaries!
How can you do that? Just click on “Coupon” from the main menu!
How can you do that? Just click on “Coupon” from the main menu!
What is a Coupon?
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Get to know about Otaku Points and how you can benefit from anything you purchase from OtakuStore.gr!
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I made my order two days ago and I can't see Otaku Points in my account. What is going on?
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My package hasn't arrive yet! What can I do?
How do you pack my order?
Who will deliver my package?
How long does it take for my order to be prepared?
How can I track my order?
I ordered online / via phone, in how many days will my package be delivered?
Can I pickup my order from courier's pick-up point myself?
Can my order be delivered Saturday?
Can my order be delivered at a specific time and day?
What happens if the courier's employee cannot find me?
My package hasn't arrive yet! What can I do?
