Otakustore.gr’s team is fully dedicated on personal information and data protection. Otakustore.gr will never reveal or sell customer personal data to third parties.


Personal details and consent
We collect only the most basic, required details for shipping and delivering orders made by the customers, like full name, company name (when the delivery address belongs to a company), physical address, postal code, area, city, phone numbers and email address for electronic receipt or online confirmation of the order.

The customer’s personal data is stored temporarily and securely on Otakustore.gr’s server and can be changed or deleted at any time by the customers themselves or by sending a request to info@otakustore.gr.

All the personal data we collect is directly accessible from the “Account Details & Past Orders” tab, after logging in to OtakuStore.gr using email and password credentials. Accessing this data is also possible without having or using a customer account, by sending a request to info@otakustore.gr.

OtakuStore.gr will never sell or reveal personal data such as full name, address, email, phone numbers or other personal information to any third party or entity without the customer’s permission and explicit consent.


Where we use personal data and why
Every order placed from the website or via telephone and is shipped by OtakuStore.gr, must be accompanied by a courier voucher that contains the customer’s personal data. This voucher is issued by Geniki Taxydromiki, OtakuStore.gr’s partner courier company that handles the shipping process and delivery of the order to the customer.

OtakuStore.gr uses this personal data (full name, company name when the address belongs to a company, physical address, postal code, area, city, phone numbers and email address) and transfers them to Geniki Taxydromiki for the sole purpose of delivering the order to the customer’s address.

In addition, OtakuStore.gr may contact the customer through phone, by using the phone numbers provided by the customer to confirm an order, resolve problems or solve delivery issues.

The customer’s personal data is not used for any other purpose without the customer’s explicit consent and permission. As a courier company, Geniki Taxydromiki complies with the General Data Protection Regulation (GDPR).


Automated future availability updates via email
The customer or visitor can request to be automatically informed about a product’s availability in the future (for out of stock products) via email. To do so, the customer or visitor must provide an email address by using the “Get notified by email” option that can be found on the product’s web page.

By using this function and by providing an email, the customer or visitor gives full and explicit consent that they will be notified via the specified email at least once (1) in the future when the product becomes again available. Every customer or visitor who has participated in this feature, reserves the absolute right to remove the email address in question from these automated lists by sending a request to info@otakustore.gr.


Automated order shipping and delivery updates via SMS
The customer can request to be automatically informed about the order’s status (when it’s being shipped or when there are issues with delivery) via SMS to their specified mobile phone number. To do so, the customer must enable the “Send me order updates through SMS” option when completing their order.

By using this function, the customer gives full and explicit consent that they will be notified via SMS to the provided mobile phone number at least once (1). Every customer who has activated this option can deactivate it from the “Account Details & Past Orders” tab or by sending a request to info@otakustore.gr.


Communicating and promoting products or services by email (Newsletter)
With the customer’s explicit consent, OtakuStore.gr may occasionally send updates about the latest products, news, giveaways, events and special offers via email or Web-Push Notifications.

All visitors and customers of OtakuStore.gr have the option of deleting their address from the newsletter list by using the “unsubscribe from the list” link, which is always located at the bottom of each newsletter email or from the bottom of the website.


How we use cookies
Cookies are small files that contain basic and anonymous information (such as language data, account access data) for the proper navigation and operation of our website and are temporarily stored on the user’s hard drive.

OtakuStore.gr's website uses only two (2) cookies, one containing the browser's unique session ID (PHPSESSID) and one confirmation cookie that is being saved when the visitor gives consent to use cookies (cookieconsent_status). These two cookies don't contain any personal information and are not used by a third party or anywhere outside OtakuStore.gr's website.

When the visitors navigate the OtakuStore.gr’s website, they agree to the creation and use of these cookies. Cookies allow the visitors and customers to log in and place orders.

If users do not wish to use cookies, they should not place any orders and they may either disable the use of cookies from their browser (making navigation and use of the website almost impossible) or avoid navigating and using OtakuStore.gr’s website.


Collection of statistics using Google Analytics
This website uses Google Analytics, a Google Inc. website traffic logging tool. Google Analytics creates and uses its own cookies to collect anonymous data.

Google may also transfer this data to third parties when required to do so by law or when this data is processed by third parties on behalf of Google. Google will not associate IP addresses with any other data stored by it.

For more information about Google Analytics cookies click here. Google has created its own add-on browsing tool for opting-out of the Google Analytics that you can get by clicking here.

We may disclose anonymous statistics about the number of visitors to OtakuStore.gr or the number of sales to third-parties.


Social Media Networks (Facebook, Twitter, Instagram, Pinterest, YouTube)
The website uses social media services like Facebook, Twitter, Instagram, Pinterest and YouTube. Widgets used by the social media networks use cookies that record the visitor’s activity through their click-stream options, such as web page viewing, navigation from page to page, time spent on each page, etc.


Data Protection
OtakuStore.gr can use personal data provided by you to control and fight fraud. Any personal data that you provide can be disclosed only when asked by a public authority.

Data collected by OtakuStore.gr from you can be transferred and stored to locations outside the European Economic Area (EEA). Data transmission via the Internet is done using Secure Socket Layer 128 bit TLS 1.2. OtakuStore.gr does it’s best to protect personal data but can not guarantee its security as it’s transmitted to our site. All visitors are responsible for the data transmission. As soon as OtakuStore.gr receives the data, strict procedures are used to prevent unauthorized access.


Disclosures
Personal data may be disclosed to partners or groups that OtakuStore.gr is part of with the consent of the customer. OtakuStore.gr may also disclose personal data:

• In the event that OtakuStore.gr is purchased in whole or in part by a third party or person, as this data is considered to be part of OtakuStore.gr’s active client list.
• In case they are requested by a public authority.
• To protect the rights, property or the security of OtakuStore.gr and its customers.

External links
OtakuStore.gr may contain links to other websites such as advertisers, affiliates, etc. If you follow an external link like that, note that it has its own data protection policy and that OtakuStore.gr can not be held responsible in any case.


Contact Us
OtakuStore.gr is the data controller on this website for the purposes stated on the global Data Protection Act 1998 and the General Data Protection Regulation (GDPR).

OtakuStore.gr’s team is happy to hear about any comment or complaint from their customers. Our priority is to provide high quality services to our customers and a pleasant experience in each purchase.

If you have any questions or comments about this statement, please do not hesitate to contact OtakuStore.gr’s Customer Support at info@otakustore.gr or at (+30)2310810268 and (+30)6977182510 (Monday-Saturday 11:00-17:00)